Real solutions go beyond mere deployment

As a valued SAP Ariba customer, you can choose from a wide range of support and knowledge-sharing programs to make sure your organization gets the most out of using your SAP Ariba solutions.

Your primary point of contact: Your customer engagement executive

Your customer engagement executive (CEx) is focused on helping you achieve the results you had in mind when you chose SAP Ariba. He or she will help make your vision a reality by…

  • being your advocate, partner, strategist, channel, advisor and, yes, when necessary, your challenger
  • helping you understand and accomplish what your business needs to do to fully realize value
  • making certain you’re getting the most out of your procurement and business network solution(s)
  • assisting with account planning, help craft a strategic roadmap, or just tap additional resources from SAP Ariba or SAP; whatever’s needed to help you, your colleagues, and your suppliers achieve your objectives

SAP Ariba Services

SAP Ariba customers have access to a wide range of services designed to optimize results at different stages of solution deployment and adoption. These provide coaching, guidance, and training on everything from best practices and change management to success planning and technology.

Customer Success Day and User Groups

A global program of customer-sponsored, one-day regional events where SAP Ariba and SAP procurement and business network solution customers gather to share knowledge, insights, and best practices.

SAP Ariba Benchmark Program

Users of SAP Ariba Buying and SAP Ariba Sourcing solutions can enroll in a powerful benchmarking program that will help track performance, measure and compare solution adoption rates, identify best practices, build a success plan, and more.

SAP Ariba Customer Support

More tools and services to help maximize your use of SAP Ariba solutions.


Tell us your thoughts

There is nothing more powerful to SAP Ariba than the voice of our customer. We want to hear what you have to say so we can continually drive improvement across all of our lines of business. Please contact us to share what's on your mind.